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Shipping policy

SCAR PROTOCOL — SHIPPING POLICY

Last updated: June 26, 2026

Processing time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM PT may begin processing the next business day.

Domestic transit: Standard U.S. shipping typically arrives within 3–7 business days after processing. Expedited options, where offered, appear at checkout.

Shipping rates: Calculated at checkout based on destination and method. Free standard shipping may apply to orders over $70.

Tracking: A tracking number is emailed when your order ships.

International: Where offered, customers are responsible for all duties, taxes, and customs fees. Delivery times vary.

Risk of loss passes to you upon our delivery of the package to the carrier.

Lost, stolen, or delayed packages: Carrier delays are outside our control. For packages marked delivered but not received, contact the carrier first, then us. We are not responsible for orders shipped to an incorrect address entered at checkout.

Can Scar Protocol completely remove a scar?

No topical product can guarantee complete scar removal. A cream for scar removal may help improve the appearance or texture of a healed scar, but scars are a natural part of the healing process and can remain visible.
What should I look for in the best scar removal cream?

There is no single the best scar removal cream for every type of scar. The appropriate product and routine can depend on the scar's age, location, texture, and stage of healing. Scar Protocol uses a five-phase approach to provide care as the scar changes over time.
What is the best scar treatment cream for surgical scars?

The best scar treatment cream depends on the individual scar and where it is in the healing process. Scar Protocol is designed to provide phase-specific care rather than using the same product throughout recovery.
What is the best scar treatment for an existing scar?

The best scar treatment depends on factors such as the scar's age, thickness, texture, color, and location. Existing scars may require a different routine from recently healed surgical incisions, which is why Scar Protocol includes a dedicated phase for mature scars.
What is the best cream for scars on the face?

When choosing the best cream for scars on face, consider the type of scar, how long it has been healed, and your skin's sensitivity. Facial skin may require a different approach from scars on other areas of the body, and topical care should only be used on fully healed skin.

AI Scar Analyser Get your personalized recommendation.